China has unveiled a high-level policy document aimed at strengthening management and services for a growing group of workers tied to new business models supported by internet platforms, including delivery riders and livestreamers.

The document, jointly issued by the general offices of the Communist Party of China Central Committee and the State Council, outlines goals to standardize employment policies and improve working conditions for the new employment group by 2027. It also calls for stronger protection of workers' legal rights.

Within three to five years, the document says, the service and management system for the group will become more robust, labor relations more harmonious, and overall development will see more substantial progress.

To achieve these goals, internet platform companies, courier firms and other businesses are urged to improve labor management systems and promote the use of labor contracts and written agreements tailored to industry characteristics and workers' needs.

The policy also stresses the role of corporate headquarters in ensuring that partner companies, franchisees and local outlets fulfill their responsibilities, including curbing uncivilized behavior within the workforce. It calls for improved safety management systems to safeguard labor safety and occupational health.

The document further emphasizes strengthening protection of workers' legal rights and interests. Companies are urged to set pay levels based on workload and labor intensity and to ensure wages are paid in full and on time. It also calls for establishing effective channels within companies for workers to express concerns, improving dispute resolution mechanisms, and handling complaints and appeals fairly.

In addition, internet platforms are encouraged to fulfill their social responsibilities by regulating algorithms and increasing transparency. They are urged to optimize and adjust algorithm rules while taking into account the views of trade unions and representatives of the new employment group.