Award-winning gadgets that allow hotel guests to be constantly logged on are all part of improving service standards. Rebecca Lo discovers a whole new side to room services.

Today's travelers are more difficult to please than ever before. A lot of that comes from expectations. We assume we can remain connected to family and friends back home wherever we go. We get frustrated when WiFi is an extra charge on our hotel bill. We want to use our own devices so that we don't have to learn and relearn with every new hotel we stay in.

And we want connections that are fast and reliable, with hotel support that is knowledgeable and friendly if we run into any snags.